Reduce TCO (Total Cost of Ownership) of support services.
Guaranteed service levels
Expertise at various levels of service
On-Demand availability of highly skilled functional and technical
specialists
Transition of key personnel to priority initiatives
Stable system and user acceptance for future enhancements
Technical aspects of implementation
Change Management
Archiving
Post-implementation support
Problem resolution and knowledge management
New custom development support
Business enhancements
Reports
Vishtik Software Systems has a well-defined and matured application
maintenance process which allows effective capture, reporting resolution of
maintenance requests. This process supports a distributed delivery
environment wherein work responsibilities can be effectively distributed
between organizations depending on the criticality of the requests.
Each of these activities can be governed and monitored by SLA framework.
