Robotic process automation (RPA) is the application of technology that allows employees
in a company to configure computer software or a “robot” to capture and interpret
existing applications for processing a transaction, manipulating data, triggering
responses and communicating with other digital systems.
Any company that uses labor on a large scale for general knowledge process work, where
people are performing high-volume, highly transactional process functions, will boost
their capabilities and save money and time with robotic process automation software.
Just as industrial robots are remaking the manufacturing industry by creating higher
production rates and improved quality, RPA “robots” are revolutionizing the way we think
about and administer business processes, IT support processes, workflow processes,
remote infrastructure and back-office work. RPA provides dramatic improvements in
accuracy and cycle time and increased productivity in transaction processing while it
elevates the nature of work by removing people from dull, repetitive tasks.
